| Автор | Volden, Cecilia, Misialek |
| Автор | Monnig, Regina |
| Дата выпуска | 1993 |
| dc.description | A collaborative problem-solving system committed to the interests of those involved complies with the teachings of the total quality management movement in health care. Deming espoused that any quality system must become an integral part of routine ac tivities. A process that is used consistently in dealing with problems, issues, or conflicts provides a mecha nism for accomplishing total quality improvement. The collaborative problem-solving process described here results in quality decision-making. This model incorporates Ishikawa's cause-and-effect (fishbone) diagram, Moore's key causes of conflict, and the steps of the University of North Dakota Conflict Resolution Center's collaborative problem solving model. |
| Издатель | Sage Publications |
| Название | Collaborative Problem Solving with a Total Quality Model |
| Тип | Journal Article |
| DOI | 10.1177/0885713x9300800404 |
| Print ISSN | 0885-713x |
| Журнал | Quality assurance and utilization review |
| Том | 8 |
| Первая страница | 181 |
| Последняя страница | 186 |
| Аффилиация | Volden, Cecilia, Misialek, University of North Dakota, Grand Forks, North Dakota |
| Аффилиация | Monnig, Regina, University of North Dakota, Grand Forks, North Dakota |
| Выпуск | 4 |
| Библиографическая ссылка | Deming WEOut of Crisis. Cambridge, MA, Massachusetts Institute of Technology, 1986. |
| Библиографическая ссылка | Masaaki I.Kaizen: the Key to Japan's Competitive Success. New York , McGraw-Hill, 1986. |
| Библиографическая ссылка | Juran JMJuran on Quality by Design: the New Steps for Planning Quality into Goods and Services. New York, The Free Press, 1992. |
| Библиографическая ссылка | Ishikawa K.Introduction to Quality Control. Tokyo, Japan, 3A Corporation, 1990. |
| Библиографическая ссылка | Moore C., Wildau S., Mayer B., et al. Effective Mediation. Denver, CO, CDR Associates, 1986. |
| Библиографическая ссылка | Conflict Resolution Center.Mediation Seminar Resource Manual. Grand Forks, ND, University of North Dakota, 1992. |
| Библиографическая ссылка | Crosby P.Quality Education System for the Individual. Winter-park, FL, Philip Crosby Associates, Inc., 1988. |
