| Автор | Roberts, Gary, E. |
| Дата выпуска | 1996 |
| dc.description | This paper describes the development, implementation and evaluation of a successful performance appraisal system for probationary police officers for a medium-sized (330,000) Mid-Atlantic city. The case study summarizes the factors that contributed to the adoption of the performance appraisal system and the elements that contributed to the system's effectiveness. These factors include significant user participation in the system's development; thorough rater training; a clear articulation of the system's rationale, goals, and objectives; a rating format that is compatible with the organization's culture and congruent with the objectives of the appraisal system. |
| Издатель | Sage Publications |
| Название | A Case Study in Performance Appraisal System Development: Lessons from a Municipal Police Department |
| Тип | Journal Article |
| DOI | 10.1177/027507409602600307 |
| Print ISSN | 0275-0740 |
| Журнал | The American Review of Public Administration |
| Том | 26 |
| Первая страница | 361 |
| Последняя страница | 385 |
| Аффилиация | Roberts, Gary, E., Fairleigh Dickinson University |
| Выпуск | 3 |
| Библиографическая ссылка | Ammons, D. N. (1987). Executive satisfaction with managerial performance appraisal in city government. Review of Public Personnel Administration, 8, 33-48. |
| Библиографическая ссылка | Ammons, D. N., & Rodriguez, A. (1986). Performance appraisal practices for upper management in city governments. Public Administration Review, 46, 460-467. |
| Библиографическая ссылка | Balzer, W. K., & Sulsky, L. M. (1992). Halo and performance appraisal research: A critical examination. Journal of Applied Psychology, 77, 975-985. |
| Библиографическая ссылка | Bandura, A. (1977). Social learning theory. Englewood Cliffs, NJ: Prentice Hall.Bernardin, H. J., & Beatty R. W. (1984). Performance appraisal: Assessing human behavior at work. Boston: Kent Publishing Company. |
| Библиографическая ссылка | Bernardin, H. J., & Orban, J. A. (1990). Leniency effect as a function of rating format, purpose for appraisal, and rater individual differences. Journal of Business and Psychology, 5, 197-211. |
| Библиографическая ссылка | Bowman, J. S. (1994). At last, an alternative to performance appraisal: Total quality management. Public Administration Review, 54, 129-136. |
| Библиографическая ссылка | Burke, R. J., Weitzel, W., & Weir, T. (1978). Characteristics of effective employee performance reviews and development interviews: Replication and extension. Personnel Psychology, 31, 903-919. |
| Библиографическая ссылка | Cardy, R. L., & Dobbins, G. H. (1993). Performance appraisal: Alternative perspectives. Cincinnati: South-Western Publishing Co. |
| Библиографическая ссылка | Carroll, S. J., & Schneier, C. E. (1982). Performance and review systems: The identification, measurement, development of performance in organizations. Dallas: Scott, Foresman and Company. |
| Библиографическая ссылка | Cawley, B. D., & Levy, P. E. (1993, April). A meta-analysis of participation and satisfaction in the performance appraisal process. Paper presented at the annual convention of the Society for Industrial and Organizational Psychology, San Francisco.Daley, D. (1992). Performance appraisal in the public sector. Westport, CT: Quorum Books. |
| Библиографическая ссылка | Deming, W. E. (1986). Out of the crisis. Cambridge, MA: MIT Center for Advanced Engineering Study. |
| Библиографическая ссылка | Dipboye, R. L., & dePontbriand. (1981). Correlates of employee reactions to performance appraisals and appraisal systems. Journal of Applied Psychology, 66, 248-251. |
| Библиографическая ссылка | England, R. E., & Parle, W. M. (1987). Nonmanagerial performance appraisal practices in large American cities. Public Administration Review, 47, 498-504. |
| Библиографическая ссылка | Feldman, J. (1981). Beyond attribution theory: Cognitive processes in performance appraisal. Journal of Applied Psychology, 66, 127-148. |
| Библиографическая ссылка | Feldman, J. M. (1986). Instrumentation and training for performance appraisal: A perceptual-cognitive viewpoint. In K. M. Rowlan & G. R.. Ferris (Eds.), Research in personnel and human resources management (voL 4 pp. 45-99). Greenwich, CT: JAI Press. |
| Библиографическая ссылка | Fox, C. J. (1991). Employee performance appraisal: The keystone made of clay. In C. Ban & N. M. Riccucci (Eds.), Public personnel management: Current concerns-future challenges. New York: Longman. |
| Библиографическая ссылка | Gabris, G., Mitchell, K., & McLemore, R. (1985). Rewarding individual and team productivity. The Biloxi merit bonus plan. Public Personnel Management, 14, 231-245. |
| Библиографическая ссылка | Harris, M. M. (1994). Rater motivation in the performance appraisal context: A theoretical framework. Journal of Management, 20, 737-756. |
| Библиографическая ссылка | Harris, M. M., Smith, D. E., & Champagne, D. (1995). A field study of performance appraisal purposes: Research versus administrative-based ratings. Personnel Psychology, 48, 151-160. |
| Библиографическая ссылка | Hartel, C. E. (1993). Rating format research revisited: Format effectiveness and acceptability depend on rater characteristics. Journal of Applied Psychology, 78, 212-217. |
| Библиографическая ссылка | Hillery, J. M., & Wexley, K. N. (1974). Participation effects in appraisal interviews conducted in a training situation. Journal of Applied Psychology, 59, 168-171. |
| Библиографическая ссылка | Ilgen, D. R., & Feldman, J. M. (1983). Performance appraisal: A process focus. In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior: Vol. 5. (pp. 141-197). Greenwich, CT: JAI Press. |
| Библиографическая ссылка | Ilgen, D. R., Barnes-Farrell, J. L., & McKellin, D. B. (1993). Performance appraisal process research in the 1980s: What has it contributed to appraisals in use?Organizational Behavior and Human Decision Process, 54, 321-368. |
| Библиографическая ссылка | Ilgen, D. R., Fisher, C. D., & Taylor, S. (1979). Consequences of individual feedback on behavior in organizations. Journal of Applied Psychology, 64, 349-371. |
| Библиографическая ссылка | Ivancevich, J. M., & Matteson, M. T. (1993). Organizational behavior and management. Homewood, IL: Irwin. |
| Библиографическая ссылка | Joiner, B. L. (1994). Fourth generation management: The new business consciousness. New York: McGraw-Hill. |
| Библиографическая ссылка | Klein, H. J., & Snell, S. A. (1994). The impact of interview process and context on performance appraisal interview effectiveness. Journal of Managerial Issues, 6, 160-175. |
| Библиографическая ссылка | Klingner, D. E., & Nalbandian, J. (1993). Public personnel management: Contexts and strategies. Englewood Cliffs, NJ: Prentice Hall. |
| Библиографическая ссылка | Lacho, K. J., Stearns, G. K., & Whelan, R. (1991). Performance appraisal in local government: A current update. Public Productivity and Management Review, 14, 281-296. |
| Библиографическая ссылка | Latham, G. P., & Wexley, K. N. (1981). Increasing productivity through performance appraisal. Reading, MA: Addison-Wesley. |
| Библиографическая ссылка | Longenecker, C. O., & Gioia, D. A. (1994). The politics of executive appraisals. Journal of Compensation & Benefits, 10, 5-11. |
| Библиографическая ссылка | Lovrich, N. P., Shaffer, P. L., Hopkins, R. H., & Yale, D. A. (1981). Participative performance appraisal effects upon job satisfaction, agency climate, and work values: Results of a quasi-experimental study in six state agencies. Review of Public Personnel Administration, 1, 51-73. |
| Библиографическая ссылка | Lovrich, N., Shaffer, P., Yale, D., & Hopkins, R. (1980). Do public servants welcome or fear merit evaluation of their performance?Public Administration Review, 40, 214-222. |
| Библиографическая ссылка | Maurer, T. J., & Taylor, M. A. (1994). Is sex by itself enough? An explanation of gender bias issues in performance appraisal. Organizational Behavior and Human Decision Processes, 60, 231-251. |
| Библиографическая ссылка | Mohrman, A. M., Resnick-West, S. M., & Lawler, E. E. (1989). Designing performance appraisal systems. Jossey-Bass: San Francisco. |
| Библиографическая ссылка | Murphy, K. R., & Cleveland, J. N. (1995). Understanding performance appraisal: Social, organizational and goal-based perspectives. Thousand Oaks, CA: Sage. |
| Библиографическая ссылка | Nathan, B. R., Mohrman, A. M., & Milliman, J. F. (1991). Interpersonal relations as a context for the effects of appraisal interviews on performance and satisfaction: A longitudinal study. Academy of Management Journal, 34, 352-369. |
| Библиографическая ссылка | Nemeroff, W. F., & Wexley, K. N. (1977). Relationships between performance appraisal interview characteristics and interview outcomes as perceived by supervisors and subordinates. Paper presented at the 1977 Academy of Management Meeting, Orlando, FL. |
| Библиографическая ссылка | Roberts, G. E. (1992). Linkages between performance appraisal system effectiveness and rater and ratee acceptance: Evidence from a survey of municipal personnel administrators. Review of Public Personnel Administration, 12(3), 19-41. |
| Библиографическая ссылка | Roberts, G. E. (1994). Barriers to municipal government performance appraisal systems: Evidence from a survey of municipal personnel administrators. Public Personnel Management, 23, 225-236. |
| Библиографическая ссылка | Roberts, G. E. (1995a). Developmental performance appraisal in municipal government: An antidote for a deadly disease?Review of Public Personnel Administration, 15, 17-43. |
| Библиографическая ссылка | Roberts, G. E. (1995b). Municipal government performance appraisal system practices: Is the whole less than the sum of its parts?Public Personnel Management, 24, 197-221. |
| Библиографическая ссылка | Roush, D. L., Curtis, C., Dershem, H. A., & Lovrich, N. (1991). The development of behavioral-based performance appraisal process in smaller local governments: Lessons from a case study. Public Productivity and Management Review, 14, 267-279. |
| Библиографическая ссылка | Silverman, S. B., & Wexley, K. N. (1984). Reaction employees have to performance appraisal interview as a function of their participation in rating scale development. Personnel Psychology, 37, 703-710. |
| Библиографическая ссылка | Thayer, F. (1987). Performance appraisal and merit pay systems. The disasters multiply. Review of Public Personnel Administration, 7, 36-53. |
| Библиографическая ссылка | Thomas, S. L., & Bretz, R. D., Jr. (1994). Research and practice in performance appraisal: Evaluating employee performance in America's largest companies. Advanced Management Journal, 59, 28-34. |
| Библиографическая ссылка | Tziner, A., Kopelman, R. E., & Livneh, N. (1993). Effects of performance format on perceived goal characteristics, appraisal process satisfaction, and changes in rated job performance: A field experiment. Journal of Psychology, 127, 281-291. |
| Библиографическая ссылка | Villanova, R., Bernardin, H. J., Dahmus, S. A., & Sims, R. L. (1993). Rater leniency and performance appraisal discomfort. Educational and Psychological Measurement, 53, 789-799. |
| Библиографическая ссылка | Woehr, D. J., & Huffcutt, A. I. (1994). Rater training for performance appraisal: A quantitative review. Journal of Occupational and Organizational Psychology, 67, 189-205. |
