Автор |
Nicotera, Anne, Maydan |
Дата выпуска |
1993 |
dc.description |
A descriptive model of conflict-handling behavior was developed in an inductive investigation aimed at overcoming problems of assuming two dimensions of conflict behavior. The model delineates and defines strategy categories based on actor-salient aspects of specific behavior in specific situations. Ninety full-time employees of different organizations provided written accounts of recent conflicts in which they were involved at work. Using a grounded theory approach, strategy descriptions were subjected to constant comparison analysis. The emergent categories were then expanded into a three-dimensional taxonomic model of conflict-handling behavior. Further development of the model is addressed and advocated. Finally, implications for theory and research are discussed. |
Издатель |
SAGE PERIODICALS PRESS |
Название |
Beyond Two Dimensions |
Тип |
Journal Article |
DOI |
10.1177/0893318993006003003 |
Print ISSN |
0893-3189 |
Журнал |
Management Communication Quarterly |
Том |
6 |
Первая страница |
282 |
Последняя страница |
306 |
Аффилиация |
Nicotera, Anne, Maydan, Howard University |
Выпуск |
3 |
Библиографическая ссылка |
Bisno, H. (1988). Managing conflict. Newbury Park, CA: Sage. |
Библиографическая ссылка |
Blake, R. R., & Mouton, J. S. (1964). The managerial grid. Houston: Gulf. |
Библиографическая ссылка |
Blake, R. R., Shepard, H., & Mouton, J. S. (1964). Managing intergroup conflict in industry. Houston: Gulf. |
Библиографическая ссылка |
Burke, R. J. (1970). Methods of resolving superior-subordinate conflict: The constructive use of subordinate differences and disagreements. Organizational Behavior and Human Performance, 5, 393-411. |
Библиографическая ссылка |
Canary, D. J., & Spitzberg, B. H. (1987). Appropriateness and effectiveness perceptions of conflict strategies. Human Communication Research, 14, 93-118. |
Библиографическая ссылка |
Canary, D. J., & Spitzberg, B. H. (1990). Attribution biases and associations between conflict strategies and competence outcomes. Communication Monographs, 57, 139-151. |
Библиографическая ссылка |
Cohen, J. (1960). A coefficient of agreement for nominal scales. Educational and Psychological Measurement, 20(1), 37-46. |
Библиографическая ссылка |
Coombs, C. H., & Avrunin, G. S. (1988). The structure of conflict. Hillsdale, NJ: Lawrence Erlbaum. |
Библиографическая ссылка |
Coser, L. A. (1956). The functions of social conflict. New York: Macmillan. |
Библиографическая ссылка |
Cupach, W. R. (1980, November). Interpersonal conflict: Relational strategies and intimacy. Paper presented at the annual conference of the Speech Communication Association, New York. |
Библиографическая ссылка |
Cupach, W. R. (1982, May). Communication satisfaction and interpersonal solidarity as outcomes of conflict message strategy use. Paper presented at the annual conference of the International Communication Association, Boston. |
Библиографическая ссылка |
Darling, J. R., & Brownlee, L. J. (1984). Conflict management in the academic institution. Texas Tech Journal of Education, 11, 243-257. |
Библиографическая ссылка |
Deutsch, M. (1973). The resolution of conflict: Constructive and destructive powers. New Haven, CT: Yale University Press. |
Библиографическая ссылка |
Dillard, J. P., Segrin, C., & Harden, J. M. (1989). Primary and secondary goals in the production of interpersonal influence messages. Communication Monographs, 56, 19-38. |
Библиографическая ссылка |
Folger, J. P., & Poole, M. S. (1984). Working through conflict: A communication perspective. Glenview, IL: Scott, Foresman. |
Библиографическая ссылка |
Gerstein, A., & Reagan, J. (1986). Win-win: Approaches to conflict resolution. Salt Lake City, UT: Gibbs M. Smith. |
Библиографическая ссылка |
Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago: Aldine. |
Библиографическая ссылка |
Goldhaber, G., & Rogers, D. (1979). Auditing organizational communication systems: The ICA communication audit. Dubuque, IA: Kendall/Hunt. |
Библиографическая ссылка |
Granovetter, M. (1976). Network sampling: Some first steps. American Journal of Sociology, 81, 1287-1303. |
Библиографическая ссылка |
Gudykunst, W. B., & Hammer, M. R. (1988). The influence of social identity and intimacy of interethnic relationships on uncertainty reduction processes. Human Communication Research, 14, 569-601. |
Библиографическая ссылка |
Hall, J. (1969, 1973, 1986). Conflict management survey: A survey of one's characteristic reaction to and handling of conflicts between himself and others. Conroe, TX: Teleometrics. |
Библиографическая ссылка |
Jandt, F. E., & Gillette, P. (1985). Win-win negotiating: Turning conflict into agreement. New York: Wiley. |
Библиографическая ссылка |
Katz, N. H., & Lawler, J. W. (1985). Communication and conflict resolution skills. Dubuque, IA: Kendall/Hunt. |
Библиографическая ссылка |
Kilmann, R. H., & Thomas, K. W. (1975). Interpersonal conflict-handling behavior as reflections of Jungian personality dimensions. Psychological Reports, 37, 971-980. |
Библиографическая ссылка |
Kilmann, R. H., & Thomas, K. W. (1977). Developing a forced-choice measure of conflict-handling behavior: The “MODE” instrument. Educational and Psychological Measurement, 37, 309-325. |
Библиографическая ссылка |
Knapp, M. L., Putnam, L. L., & Davis, L. J. (1988). Measuring interpersonal conflict in organizations: Where do we go from here?Management Communication Quarterly, 1, 414-429. |
Библиографическая ссылка |
Lincoln, Y. S., & Guba, E. G. (1985). Naturalistic inquiry. Beverly Hills, CA: Sage. |
Библиографическая ссылка |
Litterer, J. A. (1966). Conflict in organizations: A re-examination. Academy of Management Journal, 9, 178-186. |
Библиографическая ссылка |
Luthans, F., Rosenkrantz, S. A., & Hennessey, H. W. (1985). What do successful managers really do? An observation study of managerial activities. Journal of Applied Behavioral Science, 21, 255-270. |
Библиографическая ссылка |
Mathur, H. B., & Sayeed, O. B. (1983). Conflict management in organizations: Development of a model. Indian Journal of Social Work, 44, 175-185. |
Библиографическая ссылка |
Pruitt, D. G., & Rubin, J. Z. (1986). Social conflict: Escalation, stalemate, and settlement. New York: Random House. |
Библиографическая ссылка |
Putnam, L. L. (Ed.). (1988). Communication and conflict styles in organizations [Special issue]. Management Communication Quarterly, 1(3). |
Библиографическая ссылка |
Putnam, L. L., & Poole, M. S. (1987). Conflict and negotiation. In F. M. Jablin, L. L. Putnam, K. H. Roberts, & L. W. Porter (Eds.), Handbook of organizational communication (pp. 549-599). Newbury Park, CA: Sage. |
Библиографическая ссылка |
Putnam, L. L., & Wilson, C. E. (1982). Communicative strategies in organizational conflicts: Reliability and validity of a measurement scale. In M. Burgoon (Ed.), Communication yearbook 6 (pp. 629-652). Beverly Hills, CA: Sage. |
Библиографическая ссылка |
Rahim, M. A. (1983). A measure of styles of handling interpersonal conflict. Academy of Management Journal, 26, 368-376. |
Библиографическая ссылка |
Rausch, H. L., Barry, W. A., Hertel, R. K., & Swain, M. A. (1974). Communication, conflict, and marriage. San Francisco: Jossey-Bass. |
Библиографическая ссылка |
Renwick, P. A. (1977). Effects of sex differences on the perception and management of conflict: An exploratory study. Organizational Behavior and Human Performance, 16, 143-155. |
Библиографическая ссылка |
Riggs, C. J. (1983). Dimensions of organizational conflict: A functional analysis of communication tactics. In R. N. Bostrom (Ed.), Communication yearbook 7 (pp. 517-531). Beverly Hills, CA: Sage. |
Библиографическая ссылка |
Roloff, M. E. (1976). Communication strategies, relationships, and relational change. In G. R. Miller (Ed.), Explorations in interpersonal communication (pp. 173-195). Newbury Park, CA: Sage. |
Библиографическая ссылка |
Ross, R. G., & DeWine, S. (1982, November). Interpersonal conflict: Measurement and validation. Paper presented at the annual conference of the Speech Communication Association, Louisville, KY. |
Библиографическая ссылка |
Ross, R. G., & DeWine, S. (1987, May). Communication messages in interpersonal conflict: Reliability and validity of an assessment tool. Paper presented at the annual conference of the International Communication Association, Montreal. |
Библиографическая ссылка |
Ruben, B. D. (1976, March). Communication, systems, and conflict. Paper presented at the annual conference of the Eastern Communication Association, Philadelphia. |
Библиографическая ссылка |
Ruble, T. L., & Thomas, K. W. (1976). Support for a two-dimensional model of conflict behavior. Organizational behavior and human performance, 16, 143-155. |
Библиографическая ссылка |
Scott, W. A. (1955). Reliability of content analysis: The case of nominal scale coding. Public Opinion Quarterly, 19, 321-325. |
Библиографическая ссылка |
Shockley-Zalabak, P. S. (1984, May). An examination of current conflict management training practices in ten large American organizations. Paper presented at the annual conference of the International Communication Association, San Francisco. |
Библиографическая ссылка |
Sillars, A. L. (1980a). Attributions and communication in roommate conflicts. Communication Monographs, 47, 180-200. |
Библиографическая ссылка |
Sillars, A. L. (1980b). The sequential and distributional structure of conflict interactions as a function of attributions concerning the locus of responsibility and stability of conflicts. In D. Nimmo (Ed.), Communication yearbook 4 (pp. 218-235). New Brunswick, NJ: Transaction. |
Библиографическая ссылка |
Sillars, A. L., Coletti, S. F., Parry, D., & Rogers, M. A. (1982). The stranger and spouse as target persons for compliance gaining episodes: A subjective utility model. Human Communication Research, 6, 265-279. |
Библиографическая ссылка |
Stafford, L., Waldron, V. R., & Infield, L. L. (1989). Actor-observer differences in conversational memory. Human Communication Research, 15, 590-611. |
Библиографическая ссылка |
Thomas, K. W. (1988). The conflict-handling modes: Toward a more precise theory. Management Communication Quarterly, 1, 431-436. |
Библиографическая ссылка |
Thomas, K. W., & Kilmann, R. H. (1974). Thomas-Kilmann conflict MODE instrument. Tuxedo, NY: Xicom. |
Библиографическая ссылка |
Thomas, K. W., & Schmidt, W. H. (1976). A survey of managerial interests with respect to conflict. Academy of Management Journal, 19, 315-318. |
Библиографическая ссылка |
Turner, S., & Weed, F. (1983). Conflict in organizations. Englewood Cliffs, NJ: Prentice-Hall. |
Библиографическая ссылка |
Weick, K. (1979). The social psychology of organizing (2nd ed.). Reading, MA: Addison-Wesley. |
Библиографическая ссылка |
Wilson, S. R., & Waltman, M. S. (1988). Assessing the Putnam-Wilson Organizational Communication Conflict Instrument (OCCI). Management Communication Quarterly, 1, 367-388. |
Библиографическая ссылка |
Witteman, H. (1988). Interpersonal problem solving: Problem conceptualization and communication use. Communication Monographs, 55, 336-359. |
Библиографическая ссылка |
Womack, D. F. (1988). A review of conflict instruments in organizational settings. Management Communication Quarterly, 1, 437-445. |