This research takes a holistic approach to the study of emotions in organizations based on a proposed framework. Emotions are related to expectations or goals. Some event serves as a catalyst by inhibiting or accelerating these expectations. This discrepancy from expectations results in cognitive and physiological awareness of felt emotions. Emotion management decisions are made to express or disguise the felt emotions. The resulting communication behaviors then affect future expectations. Content analysis of questionnaire data provided descriptive data that suggests the presence of the framework's major elements. Future examination of emotions based on this framework should assist in understanding this aspect of organizational life that is frequently ignored in a rational paradigm.