Мобильная версия

Доступно журналов:

3 288

Доступно статей:

3 891 637

 

Скрыть метаданые

Автор Shemwell, Donald J.
Автор Yavas, Ugur
Автор Bilgin, Zeynep
Дата выпуска 1999
Формат application.pdf
Издатель Taylor & Francis Group
Копирайт Copyright Taylor and Francis Group, LLC
Название Service Quality and Relationship-Oriented Outcomes in the Hair-Care Services: An Analysis of Differences Between Males and Females
Тип research-article
DOI 10.1300/J090v19n01_02
Print ISSN 0748-4623
Журнал Journal of Professional Services Marketing
Том 19
Первая страница 15
Последняя страница 29
Аффилиация Shemwell, Donald J.; State University of West Georgia
Аффилиация Yavas, Ugur; East Tennessee State University
Аффилиация Bilgin, Zeynep; State University of West Georgia
Выпуск 1
Библиографическая ссылка Andrews, J. C., Durvasula, S. and Netemeyer, R. G. 1994. “Testing the Cross-National Applicability of U.S. and Russian Advertising Belief and Attitude Measures,”. Journal of Advertising, : 71–82.
Библиографическая ссылка Belenky, M. F., McVickar, B., Clinchy, N., Goldberger, Rule and Mattuck Tarule, J. 1986. Women's Ways of Knowing. The Development of Self, Voice, and Mind New York: Bash Books, Inc..
Библиографическая ссылка Bitner, M. J. 1990. “Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Response,”. Journal of Marketing, : 69–82.
Библиографическая ссылка Boulding, W., Kalra, A., Staelin, R. and Zeithaml, V. A. 1993. “A Dynamic Process Model of Model of Service Quality: From Expectations to Behavioral Intentions,”. Journal of Marketing Research, : 7–27. (February)
Библиографическая ссылка Blythe, J. 1997. The Essence of Consumer Behavior London: Prentice Hall.
Библиографическая ссылка Brown, T. J., Churchill, G. A. and Peter, J. P. 1993. “Improving the Measurement of Service Quality,”. Journal of Retailing, : 127–139. (Spring)
Библиографическая ссылка Carey, J. C., Fleming, S. D. and Roberts, D. Y. 1989. Measurement and Evaluation in Counseling and Development, : 94–99. “The Myers-Briggs Type Indicator as a Measure of Aspects of Cognitive Style,” (July)
Библиографическая ссылка Carlson, R. 1971. “Sex Differences in Ego Functioning: Exploratory Studies of Agency and Communion,”. Journal of Consulting and Clinical Psychology, : 267–277.
Библиографическая ссылка Carman, J. M. 1990. “Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions,”. Journal of Retailing, : 33–55.
Библиографическая ссылка Carsky, M. L. and Zuckerman, M. E. 1991. “In Search of Gender Differences in Marketing Communication: An Historical/Contemporary Analysis,” in”. In Proceedings of the Conference on Gender and Consumer Behavior 43–52. Association for Consumer Research.
Библиографическая ссылка Catteral, M., Maclaran, P. and Stevens, L. 1997. “Marketing and Feminism: A Bibliography and Suggestions for Further Research,”. Marketing Intelligence and Planning, : 369–376.
Библиографическая ссылка Choe, H., Yoon, S. J. and Johnson, D. P. 1991. “Gender Differences in the Choice of Payment Method for Purchasing Durable Goods,” in”. In Proceedings of the Conference on Gender and Consumer Behavior 32–42. Association for Consumer Research.
Библиографическая ссылка Firat, F. 1994. “Gender and Consumption: Transcending the Feminine?” in”. In Gender Issues and Consumer Behavior 205–228. Thousand Oaks: Sage Publications.
Библиографическая ссылка Fischer, E., Gainer, B. and Bristor, J. 1997. “The Sex of the Service Provider: Does it Influence Perceptions of Service Quality?”. Journal of Retailing, : 361–382.
Библиографическая ссылка Gagnon, J. and Simon, W. 1987. “The Sexual Scripting of Oral Genital Contacts,”. Archives of Sexual Behavior, : 1–25.
Библиографическая ссылка Hair, F. J., Anderson, R. E., Tatham, R. L. and Black, W. C. 1987. Multivariate Data Analysis with Readings New York: Macmillan Publishing Company.
Библиографическая ссылка Headley, D. E. and Miller, S. J. 1993. “Measuring Service Quality and Its Relationship to Future Consumer Behavior,”. Journal of Health Care Marketing, : 32–41.
Библиографическая ссылка Higie, R., Feick, L. F. and Price, L. L. 1987. “Types and Amount of Word-of-Mouth Communications About Retailers,”. Journal of Retailing, : 260–278. (Fall)
Библиографическая ссылка Keaveney, S. M. 1995. “Customer Switching Behavior in Service Industries: An Exploratory Study,”. Journal of Marketing, : 71–82.
Библиографическая ссылка Lee, C. and Green, R. T. 1991. “Cross-Cultural Examination of the Fishbein Behavioral Intentions Model,”. Journal of International Business Studies, : 289–305.
Библиографическая ссылка Nunnally, J. C. 1978. Psychometric Theory New York: McGraw-Hill.
Библиографическая ссылка Parasuraman, A., Zeithaml, V. A. and Berry, L. L. 1988. “SERVQUAL: A Multiple Item Scale for Measuring Consumer Perceptions of Service Quality,”. Journal of Retailing, : 12–40. (Spring)
Библиографическая ссылка Peterson, R. A. 1994. “A Meta-analysis of Cronbach's Coefficient Alpha,”. Journal of Consumer Research, : 381–391. (September)
Библиографическая ссылка Rideout, C. A. and Richardson, S. A. 1989. “A Team Building Model: Appreciating Differences Using the Myers-Briggs Type Indicator with Developmental Theory,”. Journal of Counseling and Development, : 529–533.
Библиографическая ссылка Rudmin, F. W. 1990. “German and Canadian Data on Motivations for Ownership: Was Pythagoras Right?” in. Advances in Consumer Research: Vol. XVII, : 176–181. (Association for Consumer Research
Библиографическая ссылка Samiee, S. 1993. “Retailing and Channel Considerations in Developing Countries: A Review and Research Propositions,”. Journal of Business Research, : 103–129.
Библиографическая ссылка Shemwell, D. J. and Cronin, J. J. 1995. “Trust and Commitment in Customer/Service-Provider Relationships: Analysis of Differences Across Service Types and Between Sexes,”. Journal of Customer Service in Marketing and Management, : 65–75.
Библиографическая ссылка Shemwell, D. J., Cronin, J. J. and Bullard, W. R. 1994. “Relational Exchange in Services: An Empirical Investigation of Ongoing Customer/Service Provider Relationships,”. International Journal of Service Industry Management, : 57–68.
Библиографическая ссылка Singh, J. 1988. “Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues,”. Journal of Marketing, : 93–107. (January)
Библиографическая ссылка Singh, J. 1990. “A Typology of Consumer Dissatisfaction Response Styles,”. Journal of Retailing, : 57–99. (Spring)
Библиографическая ссылка Thompson, B. 1984. Canonical Correlation Analysis: Uses and Interpretation Newbury Park: Sage Publications.
Библиографическая ссылка Townsend, J. M. 1987. “Sex Differences in Sexuality Among Medical Students,”. Archives of Sexual Behavior, : 425–444.
Библиографическая ссылка Yavas, U. 1997. “Dimensionality of Advertising Attitudes: Cross-national Insights,”. Journal of Marketing Communications, : 175–185.
Библиографическая ссылка Yavas, U. 1998. “The Bases of Power in International Channels,”. International Marketing Review, : 140–150.
Библиографическая ссылка Yavas, U. 1998a. “Service Quality Sentiments as Correlates of Behavioral Intentions and Satisfaction: A Study of Turkish Consumers,”. Journal of Customer Service in Marketing and Management, : 31–45.
Библиографическая ссылка Zeithaml, V. A., Berry, L. L. and Parasuraman, A. 1996. “The Behavioral Consequences of Service Quality,”. Journal of Marketing, : 31–46. (April)

Скрыть метаданые