• The Nurturing of Relationships in Commercial and Retail Banking

  Blanchard, Kenneth; Perrien, Jean; Marticotte, François; Bahia, Kamilia; Blanchard, Kenneth; National Bank of Arizona; Perrien, Jean; University of Quebec; Marticotte, François; University of Quebec; Bahia, Kamilia; University of Ottawa (Taylor & Francis Group, 2000)
• The Impact of Perceived Physical Environments on Customers' Satisfaction and Return Intentions

  Chang, Kyungro; Chang, Kyungro; Iowa State University (Taylor & Francis Group, 2000)
• Financial Distribution Channels: Technology versus Tradition

  Thornton, Jennifer; White, Lesley; Thornton, Jennifer; University of Wollongong; White, Lesley; Marketing Department, University of Wollongong (Taylor & Francis Group, 2000)
• The Role of Organizational Communications on Employee Perceptions of a Firm

  Unzicker, Deborah; Clow, Kenneth E.; Babakus, Emin; Unzicker, Deborah; University of Memphis, Fogleman College of Business and Economics; Clow, Kenneth E.; Department of Business Administration, University of North Carolina; Babakus, Emin; University of Memphis, Fogleman College of Business and Economics (Taylor & Francis Group, 2000)
• Information-Based Analysis of Service Quality Gaps–Managing Service Quality by Internal Marketing

  Bruhn, Manfred; Georgi, Dominik; Bruhn, Manfred; Department of Marketing and Business Administration, Center of Economics, University of Basel/Switzerland; Georgi, Dominik; Department of Marketing and Business Administration (Taylor & Francis Group, 2000)
• Operations Management Audit: Service Customer Assessment Technique for Managerially-Initiated Improvements

  Reid, Richard A.; Koljonen, Elsa L.; Reid, Richard A.; Anderson Schools of Management, University of New Mexico; Koljonen, Elsa L.; University of Hong Kong; Assembly Capital Equipment Development Group at Intel Corporation (Taylor & Francis Group, 2000)
• Three of the Key Variables That Help Explain How Consumers Develop Their Perception of the Quality of Organizations Marketing Services

  Gotlieb, Jerry B.; Bolton, Dawn Langkamp; Gotlieb, Jerry B.; Economics and Marketing Department, Western Kentucky University; Bolton, Dawn Langkamp; Business and Computer Studies Division, Western Kentucky University (Taylor & Francis Group, 2000)
• Customer Satisfaction and the Services Marketing Mix

  Yelkur, Rama; Yelkur, Rama; Department of Management & Marketing, College of Business, University of Wisconsin-Eau Claire (Taylor & Francis Group, 2000)
• Reconciliating Literature About Client Satisfaction and Perceived Services Quality

  Bahia, Kamilia; Paulin, Michèle; Perrien, Jean; Bahia, Kamilia; University of Ottawa; Paulin, Michèle; Concordia University; Perrien, Jean; University of Quebec (Taylor & Francis Group, 2000)
• Advertising by Accountants: The Industrial User's Perspective

  Hite, Robert E.; McIntyre, Faye S.; Burke, Richard K.; Hite, Robert E.; Department of Marketing and Real Estate, Richards College of Business, State University of West Georgia; McIntyre, Faye S.; Department of Marketing and Real Estate, Richards College of Business, State University of West Georgia; Burke, Richard K.; Dodge City Community College (Taylor & Francis Group, 2000)
• Investigating Aspects of Customer Satisfaction at the C-Store: The C-Store Product Mix and Image

  Lassk, Felicia G.; Lassk, Felicia G.; Northeastern University (Taylor & Francis Group, 2000)
• Changing the Change Agent: Marketing the Organizational Development Professional

  Krohn, Franklin B.; James, Michelle A.; Krohn, Franklin B.; State University of New York College; James, Michelle A.; State University of New York College at Fredonia, Department of Business Administration (Taylor & Francis Group, 2000)
• The Marketing of an Assisted Living Facility–An Exploratory Study

  Clow, Kenneth E.; O'Bryan, David; O'Bryan, Jane; Clow, Kenneth E.; Department of Business, University of North Carolina at Pembroke; O'Bryan, David; Department of Accounting–201 Kelce, Gladys A. Kelce School of Business, Pittsburg State University; O'Bryan, Jane; Labette Community College (Taylor & Francis Group, 2000)
• Marketing for Involvement and Advocacy: Business Advisory Boards–A Case Study

  Little, Michael W.; Tuckman, Howard; Humphrey, Ron; Little, Michael W.; Department of Marketing, Virginia Commonwealth University; Tuckman, Howard; Virginia Commonwealth University, School of Business; Humphrey, Ron; Department of Management, Virginia Commonwealth University (Taylor & Francis Group, 2000)
• Humorous Services Advertising: What Are the Roles of Sex, Appreciation of Humor, and Appropriateness of Humor?

  Fugate, Douglas L.; Gotlieb, Jerry B.; Bolton, Dawn; Fugate, Douglas L.; Western Kentucky University, Gordon Ford College of Business Administration; Gotlieb, Jerry B.; Western Kentucky University, Gordon Ford College of Business Administration; Bolton, Dawn; Western Kentucky University, Gordon Ford College of Business Administration (Taylor & Francis Group, 2000)
• Predicting Customer Satisfaction from ATMs: A Cross Country Study

  Snee, Helena R.; Goode, Mark M. H.; Moutinho, Luiz A.; Snee, Helena R.; University of Glamorgan; Goode, Mark M. H.; Cardiff Business School; Moutinho, Luiz A.; Glasgow University (Taylor & Francis Group, 2000)
• A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study

  Kaynama, Shohreh A.; Black, Christine I.; Kaynama, Shohreh A.; Towson University; Black, Christine I.; Department of Library and Information Technology, Towson University (Taylor & Francis Group, 2000)
• The Impact of Technically Focused Values on Market Orientation of Professional Service Firms

  Rexha, Nexhmi; Kirk-Burnnand, Tamara; Ramaseshan, B.; Rexha, Nexhmi; School of Marketing, Curtin University of Technology; Kirk-Burnnand, Tamara; School of Marketing, Curtin University of Technology; Ramaseshan, B.; School of Marketing, Curtin University of Technology (Taylor & Francis Group, 2000)
• Professional Services Marketing: A House of Quality Approach

  Nagendra, Prashanth B.; Osborne, Stephen W.; Nagendra, Prashanth B.; Indiana University of Pennsylvania (IUP); Small Business Institute at IUP; Osborne, Stephen W.; Indiana University of Pennsylvania; Small Business Institute (SBI) (Taylor & Francis Group, 2000)
• CPA Firms' Marketing Strategies: The Important Role of Alumni Relations Programs

  Iyer, Venkataraman M.; Bamber, E. Michael; Barefield, Russell M.; Iyer, Venkataraman M.; Department of Accounting, University of North Carolina–Greensboro; Bamber, E. Michael; J.M. Tull School of Accounting, The University of Georgia; Barefield, Russell M.; J.M. Tull School of Accounting, The University of Georgia (Taylor & Francis Group, 2000)

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