A Delivery Service Index
Hogge, James, H.; Fellendorf, George, W.; Moore, John, W.; Wuescher, Les; Hogge, James, H., George Peabody College for Teachers of Vanderbilt University; Fellendorf, George, W., Hearing, Educational Aid and Research Foundation, Inc.; Moore, John, W., Belmont College; Wuescher, Les, George Peabody College for Teachers of Vanderbilt University
Журнал:
Evaluation Review
Дата:
1979
Аннотация:
Drawing on social judgment theory for its theoretical underpinnings, this article presents a method for combining several descriptive indicators to yield an aggregated single summative index of the overall quality of the services received by clients in a service delivery system or program. The method described is based on the judgments of an evaluative panel and can be applied to a wide variety of populations and types of services. The delivery service index itself can be used as a dependent variable in analyses of variance or employed in correlational studies.
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