Автор |
Tata, Jasmine |
Дата выпуска |
1996 |
dc.description |
When managers deny employees' requests, employees may evaluate the action as unfair, attribute responsibility to the manager, and engage in negative reactions such as anger and disapproval. Managers can minimize employees' negative reactions through the use of social accounts. This article empirically tests a model of the relationships between social accounts, appraisal of actions (perceptions of fairness and attributions of responsibility), and two reactions to untoward actions (anger and approval). The results suggest that the influence of social accounts on employees' anger and disapproval is mediated by perceived fairness and responsibility. |
Издатель |
SAGE PERIODICALS PRESS |
Название |
Accounting for Untoward Managerial Actions |
Тип |
Journal Article |
DOI |
10.1177/0893318996010002002 |
Print ISSN |
0893-3189 |
Журнал |
Management Communication Quarterly |
Том |
10 |
Первая страница |
168 |
Последняя страница |
188 |
Аффилиация |
Tata, Jasmine, Loyola University |
Выпуск |
2 |
Библиографическая ссылка |
Alexander, S., & Ruderman, M. (1987). The role of procedural and distributive justice in organizational behavior. Social Justice Research, 1, 117-198. |
Библиографическая ссылка |
Baron, R. A. (1985). Reducing organizational conflict: The role of attributions. Journal of Applied Psychology, 70, 434-441. |
Библиографическая ссылка |
Baron, R. A. (1988). Attributions and organizational conflict: The mediating role of apparent sincerity. Organizational Behavior and Human Decision Processes, 41, 111-127. |
Библиографическая ссылка |
Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182. |
Библиографическая ссылка |
Benoit, W. L. (1995). Accounts, excuses, and apologies: A theory of image restoration strategies. Albany, NY: State University of New York Press. |
Библиографическая ссылка |
Bies, R. J. (1987a). Beyond “voice”: The influence of decision-maker justification and sincerity on procedural fairness judgments. Representative Research in Social Psychology, 17, 3-14. |
Библиографическая ссылка |
Bies, R. J. (1987b). The predicament of injustice: The management of moral outrage. In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior (Vol. 9, pp. 289-319). Greenwich, CT: JAI. |
Библиографическая ссылка |
Bies, R. J., & Shapiro, D. L. (1987). Interaction fairness judgments: The influence of causal accounts. Social Justice Research, 1, 199-218. |
Библиографическая ссылка |
Bies, R. J., & Shapiro, D. L. (1988). Voice and justification: Their influence on procedural fairness judgments. Academy of Management Journal, 31, 676-685. |
Библиографическая ссылка |
Bies, R. J., Shapiro, D., & Cummings, L. L. (1988). Causal accounts and managing conflict. Communication Research, 15, 381-399. |
Библиографическая ссылка |
Bies, R. J., & Sitkin, S. B. (1992). Explanation as legitimation: Excuse-making in organizations. In M. L. McLaughlin, M. J. Cody, & S. J. Read (Eds.), Explaining one's self to others: Reason-giving in a social context (pp. 183-198). Hillsdale, NJ: Lawrence Erlbaum. |
Библиографическая ссылка |
Blumstein, P. W., Carssow, K. G., Hall, J., Hawkins, B., Hoffman, R., Ishem, E., Maurer, C. P., Spens, D., Taylor, J., & Zimmerman, D. L. (1974). The honoring of accounts. American Sociological Review, 39, 551-566. |
Библиографическая ссылка |
Buttny, R. (1993). Social accountability in communication. London: Sage. |
Библиографическая ссылка |
Cropanzano, R., & Folger, R. (1989). Referent cognitions and task decision autonomy: Beyond equity theory. Journal of Applied Psychology, 74, 293-299. |
Библиографическая ссылка |
Fincham, F. D., & Jaspars, J. M. (1980). Attribution of responsibility: From man the scientist to man the lawyer. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 13, pp. 81-138). New York: Academic Press. |
Библиографическая ссылка |
Folger, R., & Konovsky, M. A. (1989). Effects of procedural and distributive justice on reactions to pay raise decisions. Academy of Management Journal, 32, 115-130. |
Библиографическая ссылка |
Folger, R., & Martin, C. (1986). Relative deprivation and referent cognitions: Distributive and procedural justice effects. Journal of Experimental Social Psychology, 22, 531-564. |
Библиографическая ссылка |
Folger, R., Rosenfield, D. D., & Robinson, T. (1983). Relative deprivation and procedural justifications. Journal of Personality and Social Psychology, 45, 268-273. |
Библиографическая ссылка |
Garrett, D. E., Bradford, J. L., Meyers, R. A., & Becker, J. (1989). Issues management and organizational accounts: An analysis of corporate responses to accusations of unethical business practices. Journal of Business Ethics, 8, 507-520. |
Библиографическая ссылка |
Goffman, E. (1967). On face work. Interaction ritual: Essays in face-to-face behavior (pp. 5-45). Chicago: Aldine. |
Библиографическая ссылка |
Goffman, E. (1971). Remedial interchanges. Relations in public: Micro-studies of the public order (pp. 95-187). New York: Harper & Row. |
Библиографическая ссылка |
Gonzales, M. H. (1992). A thousand pardons: The effectiveness of verbal remedial tactics during account episodes. Journal of Language and Social Psychology, 11, 133-151. |
Библиографическая ссылка |
Gonzales, M. H., Manning, D. J., & Haugen, J. A. (1992). Explaining our sins: Influencing offender accounts and anticipated victim responses. Journal of Personality and Social Psychology, 62, 958-971. |
Библиографическая ссылка |
Gonzales, M. H., Pederson, J. H., Manning, D. J., & Wetter, D. W. (1990). Pardon my gaffe: Effects of sex, status, and consequence severity on accounts. Journal of Personality and Social Psychology, 58, 610-621. |
Библиографическая ссылка |
Greenberg, J. (1987). Reactions to procedural justice in payment decisions: Do the means justify the ends?Journal of Applied Psychology, 72, 55-61. |
Библиографическая ссылка |
Greenberg, J. (1990). Looking fair vs being fair: Managing impressions of organizational justice. In L. L. Cummings & B. M. Staw (Eds.), Research in Organizational Behavior (Vol. 12, pp. 111-157). Greenwich, CT: JAI. |
Библиографическая ссылка |
Greenberg, J. (1991). Using explanations to manage impressions of performance appraisal fairness. Employee Responsibilities and Rights Journal, 4, 51-60. |
Библиографическая ссылка |
Hale, C. L. (1987). A comparison of accounts: When is a failure not a failure?Journal of Language and Social Psychology, 66, 117-132. |
Библиографическая ссылка |
Holtgraves, T. (1989). The form and function of remedial moves: Reported use, psychological reality, and perceived effectiveness. Journal of Language and Social Psychology, 8, 1-16. |
Библиографическая ссылка |
Konovsky, M. A., & Cropanzano, R. (1991). Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance. Journal of Applied Psychology, 76, 698-707. |
Библиографическая ссылка |
Lind, E. A., & Tyler, T. R. (1988). The social psychology of procedural justice. New York: Plenum. |
Библиографическая ссылка |
McClearey, K. E. (1983). Audience effects of apologia. Communication Quarterly, 31, 12-20. |
Библиографическая ссылка |
McLaughlin, M. L., Cody, M. J., & French, K. (1990). Account-giving and the attribution of responsibility: Impressions of traffic offenders. In M. J. Cody & M. L. McLaughlin (Eds.), The psychology of tactical communication (pp. 244-267). Philadelphia, PA: Multilingual Matters Ltd. |
Библиографическая ссылка |
Metts, S., & Cupach, W. R. (1989). Situational influence on the use of remedial strategies in embarrassing predicaments. Communication Monographs, 56, 151-162. |
Библиографическая ссылка |
Mikula, G. (1980). On the role of justice in allocation decisions. In G. Mikula (Ed.), Justice and social interaction (pp. 127-166). New York: Springer-Verlag. |
Библиографическая ссылка |
Riordan, C. A., Marlin, N. A., & Kellogg, R. T. (1983). The effectiveness of accounts following transgression. Social Psychology Quarterly, 96, 213-219. |
Библиографическая ссылка |
Schlenker, B. R. (1980). Impression management: The self-concept, social identity and interpersonal relations. Monterey, CA: Brooks/Cole. |
Библиографическая ссылка |
Schlenker, B. R., & Weigold, M. F. (1992). Interpersonal processes involving impression regulation and management. Annual Review of Psychology, 43, 133-168. |
Библиографическая ссылка |
Schonbach, P. (1980). A category system for account phases. European Journal of Social Psychology, 10, 195-200. |
Библиографическая ссылка |
Schonbach, P. (1990). Account episodes: The management or escalation of conflict. Cambridge, UK: Cambridge University Press. |
Библиографическая ссылка |
Scott, M. R., & Lyman, S. M. (1968). Accounts. American Sociological Review, 33, 46-62. |
Библиографическая ссылка |
Semin, G. R., & Manstead, A.S.R. (1983). The accountability of conduct: A social psychological analysis. London: Academic Press. |
Библиографическая ссылка |
Shapiro, D. (1991). The effects of explanations on negative reactions to deceit. Administrative Science Quarterly, 36, 614-630. |
Библиографическая ссылка |
Sheppard, B. H., & Lewicki, R. J. (1987). Toward general principles of managerial fairness. Social Justice Research, 1, 161-176. |
Библиографическая ссылка |
Shields, N. M. (1979). Accounts and other interpersonal strategies in a credibility detracting context. Pacific Sociological Review, 22, 255-272. |
Библиографическая ссылка |
Snyder, C. R., & Higgins, R. L. (1990). Reality negotiation and excuse-making. In M. J. Cody & M. L. McLaughlin (Eds.), The psychology of tactical communication (pp. 207-228). Philadelphia, PA: Multilingual Matters Ltd. |
Библиографическая ссылка |
Steil, J. M., Tuckman, B., & Deutsch, M. (1978). An exploratory study of the meanings of injustice and frustration. Personality and Social Psychology Bulletin, 4, 393-398. |
Библиографическая ссылка |
Tedeschi, J. T., & Reiss, M. (1981). Verbal strategies in impression management. In C. Antaki (Ed.), The psychology of ordinary explanations of social behavior (pp. 271-309). New York: Academic Press. |
Библиографическая ссылка |
Tyler, T. R., Rasinski, K., & McGraw, K. (1985). The influence of perceived injustice on the endorsement of political leaders. Journal of Applied Social Psychology, 15, 700-725. |
Библиографическая ссылка |
Wood, R. E., & Mitchell, T. R. (1981). Manager behavior in a social context: The impact of impression management on attributions and disciplinary actions. Organizational Behavior and Human Performance, 28, 356-378. |