| Автор | Maiden, R. Paul |
| Дата выпуска | 1993 |
| dc.description | Total quality management (TQM) has been thrust into the psyche of corporate America. TQM is not a new phenomena. Introduced in the early fifties to Japanese managers by an American management expert, it served to make Japan an international economic leader. U.S. companies have generally had little international competition. They now recognize he formidable challenge that quality based companies represent and are striving to replicate these successes. To do so will be to remain competitive. To discount the impact of TQM initiatives could spell economic disaster. Employee assistance program (EAP) management is modeled after American management principles. EAPs are also now having to compete for market share in ways for which they were never prepared. The TQM initiatives currently being implemented in many companies may be applied equally well to EAPs. This article presents an overview of the TQM principles formulated by W. Edwards Derning. The article also attempts to critically analyze some of the areas that have been problematic in EAP management. Further, it examines how TQM initiatives could serve to ameliorate some of these problems and lend additional impetus to the competitiveness of employee assistance programs with other behavioral health care service delivery and cost management programs. |
| Формат | application.pdf |
| Издатель | Taylor & Francis Group |
| Копирайт | Copyright Taylor and Francis Group, LLC |
| Название | Principles of Total Quality Management and Their Application to Employee Assistance Programs: |
| Тип | research-article |
| DOI | 10.1300/J022v08n04_01 |
| Print ISSN | 0749-0003 |
| Журнал | Employee Assistance Quarterly |
| Том | 8 |
| Первая страница | 11 |
| Последняя страница | 40 |
| Аффилиация | Maiden, R. Paul; Chair, Jane Addams College of Social Work, University of Illinois at Chicago, Chicago, IL |
| Выпуск | 4 |
