| Автор | Reid, P. Nelson |
| Автор | Gundlach, James H. |
| Дата выпуска | 1984 |
| dc.description | ABSTRACTThis article reports the development of a 34-item high face validity consumer satisfaction scale and three sub-scales potentially useful in a wide range of social services for assessing the extent of satisfaction with services received. The scales were found to be reliable and functionally independent with the population studied. The article further reports the use of analysis of variance in relating the consumer satisfaction scales to major program and respondent variables including race, sex, age, income, family composition, social service use patterns, etc. Race, marital status, and type of service utilized were significantly related to consumer satisfaction. Studied were 166 high social service use families in a middle size Michigan community. |
| Формат | application.pdf |
| Издатель | Taylor & Francis Group |
| Копирайт | Copyright Taylor and Francis Group, LLC |
| Название | A Scale for the Measurement of Consumer Satisfaction with Social Services |
| Тип | research-article |
| DOI | 10.1300/J079v07n01_03 |
| Electronic ISSN | 1540-7314 |
| Print ISSN | 0148-8376 |
| Журнал | Journal of Social Service Research |
| Том | 7 |
| Первая страница | 37 |
| Последняя страница | 54 |
| Аффилиация | Reid, P. Nelson; North Carolina State University |
| Аффилиация | Gundlach, James H.; Auburn University |
| Выпуск | 1 |
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