Analysis of Technical Services Throughput on a Sample of Monographic Orders
Cady, Susan A.; Cady, Susan A.; Associate Director for Technical Services, Lehigh University Libraries, Bethlehem, PA
Журнал:
Technical Services Quarterly
Дата:
1993
Аннотация:
Libraries seeking to reduce overall delivery time of monographs to users should measure throughput from request receipt through cataloging. In this study, data are gathered for a random sample of orders to determine elapsed time for three components: request-to-order, order-to-receipt, and receipt-to-calaloging. Calculations are made for average days, median days, and cumulative relative frequency of each component. Acquisitions and cataloging workflows have been changed to reduce pre-order and cataloging delays. Data on the longest step, vendor delivery, have led to another study and discussions with vendors. This study will provide a baseline against which improved throughput can be compared.
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