| Автор | Crane, F. G. |
| Дата выпуска | 1991 |
| dc.description | This article discusses the findings of a study on consumer satisfaction/dissatisfaction with professional services. The research revealed that respondents were generally satisfied with the services under study. The degree of satisfaction was highest for pharmacists and the lowest for lawyers. Those dissatisfied with the services under study cited both technical quality problems such as waiting time and overcharging as well as functional quality problems such as discourteous/rude.personnel as the main causes of dissatisfaction. Also, over one-third of respondents indicated that if dissatisfied with professional services they would not complain directly about such dissatisfaction. |
| Формат | application.pdf |
| Издатель | Taylor & Francis Group |
| Копирайт | Copyright Taylor and Francis Group, LLC |
| Название | Consumer Satisfaction/Dissatisfaction with Professional Services |
| Тип | research-article |
| DOI | 10.1300/J090v07n02_03 |
| Print ISSN | 0748-4623 |
| Журнал | Journal of Professional Services Marketing |
| Том | 7 |
| Первая страница | 19 |
| Последняя страница | 25 |
| Аффилиация | Crane, F. G.; Management Consultant, Halifax, Nova Scotia, Canada |
| Выпуск | 2 |
