| Автор | Baker, Julie |
| Автор | Lamb, Jr., Charles W |
| Дата выпуска | 1994 |
| dc.description | Results of a study designed to determine what specifi- cally constitutes service quality in a commercial architectural design context are used to illustrate a procedure that professional service firms can use to develop their own measures of service quality. The importance of outcome criteria, as opposed to more commonly dis- cussed process criteria, is also examined in a professional service context. |
| Формат | application.pdf |
| Издатель | Taylor & Francis Group |
| Копирайт | Copyright Taylor and Francis Group, LLC |
| Название | Measuring Architectural Design Service Quality |
| Тип | research-article |
| DOI | 10.1300/J090v10n01_10 |
| Print ISSN | 0748-4623 |
| Журнал | Journal of Professional Services Marketing |
| Том | 10 |
| Первая страница | 89 |
| Последняя страница | 106 |
| Выпуск | 1 |
