| Автор | Alreck, Pamela |
| Дата выпуска | 1995 |
| dc.description | Professional services providers and their clients fre- quently interact with one another personally and directly. Recogniz- ing, understanding, and adapting to the client's interaction styles will facilitate interactions and enhance their effectiveness. This article describes three client interaction styles-feeling-oriented. doing-ori- ented, and owning-oriented styles. It provides professionals with guidelines for recognizing clients with each orientation, outlines what to expect from each type of client during interaction, and explains how to respond to the client's preferred style smoothly and effectively. |
| Формат | application.pdf |
| Издатель | Taylor & Francis Group |
| Копирайт | Copyright Taylor and Francis Group, LLC |
| Название | Professional Services Clients' Interaction Styles |
| Тип | research-article |
| DOI | 10.1300/J090v11n01_10 |
| Print ISSN | 0748-4623 |
| Журнал | Journal of Professional Services Marketing |
| Том | 11 |
| Первая страница | 143 |
| Последняя страница | 160 |
| Аффилиация | Alreck, Pamela; Perdue School of Business, Salisbury State University, Salisbury, MD, 21801 |
| Выпуск | 1 |
