Автор |
Ellis, Seth R. |
Автор |
Mayer, Martin A. |
Дата выпуска |
1995 |
Формат |
application.pdf |
Издатель |
Taylor & Francis Group |
Копирайт |
Copyright Taylor and Francis Group, LLC |
Название |
The Selection and Retention of Law Firms: A Study of the Perceptions of Corporate Officers |
Тип |
research-article |
DOI |
10.1300/J090v12n01_10 |
Print ISSN |
0748-4623 |
Журнал |
Journal of Professional Services Marketing |
Том |
12 |
Первая страница |
117 |
Последняя страница |
122 |
Аффилиация |
Ellis, Seth R.; University of San Diego |
Выпуск |
1 |
Библиографическая ссылка |
Carman. 1990. “Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions,”. Journal of Retailing, 66(Spring): 33–35. |
Библиографическая ссылка |
Joseph, Cronin J. and Taylor, Steven A. 1992. “Measuring Service Quality: A Reexamination and Extension,”. Journal of Marketing, 56(July): 55–68. |
Библиографическая ссылка |
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Библиографическая ссылка |
Parasuraman, A., Zeithaml, Valerie A. and Berry, Leonard L. 1985. “A Conceptual Model of Service Quality and Its Implications for Future Research,”. Journal of Marketing, 49(Fall): 41–50. |
Библиографическая ссылка |
Parasuraman, A., Zeithaml, Valerie A. and Berry, Leonard L. 1988. “SERVQUAL: A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality,”. Journal of Retailing, 64(Spring): 12–40. |
Библиографическая ссылка |
Zeithaml Valerie, A., Parasuraman, A., Leonard, L and Parasuraman, Berry. 1990. Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: The Free Press.. |