Psychological Influences on Adaptive Selling Techniques in the Real Estate Sales Force
McIntyre, Roger P.; Wheatley, Edward W.; Uhr, Ernest B.; McIntyre, Roger P.; Department of Marketing, School of Business, East Carolina University; Wheatley, Edward W.; Department of Marketing, School of Business, East Carolina University; Uhr, Ernest B.; School of Business, East Carolina University
Журнал:
Journal of Professional Services Marketing
Дата:
1996
Аннотация:
ABSTRACTCognitive style, the ways in which people take in information from the environment and process that information, has been shown to influence interactions in various behavioral fields. This study investigates whether cognitive style would impact a real estate salesperson's tendency to adapt his or her presentation to the needs of the customer, as measured by the ADAPTS scale. The study uses a random sample of 396 real estate sales professionals who belong to a 17,000 member state real estate association. The results suggest that cognitive style can influence real estate salesperson's adaptiveness. This knowledge should prove useful to real estate sales managers in designing training programs for new sales personnel, as well as leading to a deeper understanding of the sales process in the real estate sales force.
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