| Автор | Kraft, Kenneth L. |
| Автор | Jauch, Lawrence R. |
| Автор | Boatwright, E. W. |
| Дата выпуска | 1996 |
| dc.description | ABSTRACTThe authors surveyed fifty-three service-sector firms in two industries using an organization effectiveness instrument. This study found that personnel is the most important category of concern for service-sector executives. While there were strong similarities between service-sector executive ratings of organizational effectiveness criteria, significant differences exist across the two industries. These similarities and differences are discussed along with their implications for future research. |
| Формат | application.pdf |
| Издатель | Taylor & Francis Group |
| Копирайт | Copyright Taylor and Francis Group, LLC |
| Название | Assessing Organizational Effectiveness in the Service Sector |
| Тип | research-article |
| DOI | 10.1300/J090v14n01_08 |
| Print ISSN | 0748-4623 |
| Журнал | Journal of Professional Services Marketing |
| Том | 14 |
| Первая страница | 101 |
| Последняя страница | 116 |
| Аффилиация | Kraft, Kenneth L.; College of Business, The University of Tampa |
| Аффилиация | Jauch, Lawrence R.; College of Business Administration, Northest Louisiana University |
| Аффилиация | Boatwright, E. W.; College of Business, The University of Tampa |
| Выпуск | 1 |
| Библиографическая ссылка | Albrecht, K. and Zemke, R. 1985. Service America Homewood, IL: Dow Jones-Irwin.. |
| Библиографическая ссылка | Aldrich, H. E. 1979. Organizations and environments. Englewood Cliffs, NJ: Prentice-Hall.. |
| Библиографическая ссылка | Bowen, D. E. and Jones, G. R. 1986. Transaction cost analysis of service organization-customer exchange.. Academy of Management Review, 11(2): 428–441. |
| Библиографическая ссылка | Bowen, D. E., Siehl, C. and Schneider, B. 1989. A framework for analyzing service orientations in manufacturing.. Academy of Management Review, 14(1): 75–95. |
| Библиографическая ссылка | Burns, T. and Stalker, G. M. 1961. The management of innovation. London: Tavistock.. |
| Библиографическая ссылка | Burrell, G. and Morgan, G. 1979. Sociological paradigms and organizational analysis: Elements of the sociology of corporate life. London: Heinemann.. |
| Библиографическая ссылка | Cameron, K. S. 1986. Effectiveness as paradox: Consensus and conflict in conceptions of organizational effectiveness.. Management Science, 32(5): 539–533. |
| Библиографическая ссылка | Campbell, J. P. 1977. “On the nature of organizational effectiveness.”. In New perspectives on organizational effectiveness. Edited by: Goodman, P. S. and Pennings, J. M. San Francisco: Jossey-Bass.. |
| Библиографическая ссылка | Campbell, J. P., Brownas, E. A., Peterson, N. G. and Dunnette, M. D. 1974. The measurements of organizational effectiveness: A review of relevant research and opinion. Final Report, Navy Personnel Research and Development Center Minneapolis: Personnel Decisions. |
| Библиографическая ссылка | Connolly, T., Conlon, E. J. and Deutsch, S. J. 1980. Organizational effectiveness: A multiple-constituency approach.. Academy of Management Review, 5(2): 211–217. |
| Библиографическая ссылка | Daft, R. L. 1986. Organization theory and design. St. Paul, MN: West Publishing Co.. |
| Библиографическая ссылка | Dubin, R. 1976. Organizational effectiveness: Some dilemmas of perspective.. Organization and Administrative Sciences, 7: 7–14. |
| Библиографическая ссылка | Etzioni, A. 1964. Modern organizations. Englewood Cliffs, NJ: Prentice-Hall, Inc.. |
| Библиографическая ссылка | Freeman, E. 1984. Strategic management: A stakeholder approach. Marshfield, MA: Pitman Publishing.. |
| Библиографическая ссылка | Georgopoulos, B. S. and Mann, F. C. 1962. The community general hospital. New York: MacMillan.. |
| Библиографическая ссылка | Georgopoulos, B. S. and Tannenbaum, A. S. 1957. A study of organizational effectiveness.. American Sociological Review, 22: 534–540. |
| Библиографическая ссылка | Gronroos, C. 1988. Service quality: The six criteria of good perceived service quality.. Review of Business, 9–3: 10–13. |
| Библиографическая ссылка | Hannan, M. T. and Freeman, J. 1977. “Obstacles to the comparative study of organizational effectiveness.”. In New perspectives on organizational effectiveness. Edited by: Goodman, P. S. and Pennings, J. M. San Francisco: Jossey-Bass.. |
| Библиографическая ссылка | Heskett, J. L. 1986. Managing in the service economy. Boston: Harvard Business School Press.. |
| Библиографическая ссылка | Heskett, J. L. 1987. Lessons in the service sector.. Harvard Business Review, March-April: 118–126. |
| Библиографическая ссылка | Hrebiniak, L. G. 1978. Complex organizations. St. Paul, MN: West Publishing Company.. |
| Библиографическая ссылка | Isaacson, R. W. 1987. Management of an accounting practice.. CPA Journal, January: 106–108. |
| Библиографическая ссылка | Jordan, D. 1986. Accountant's role in management of service industries.. Accountancy, March: 108–110. |
| Библиографическая ссылка | Katz, D. and Kahn, R. L. 1966. The social psychology of organizations. New York: Wiley.. |
| Библиографическая ссылка | Keeley, M. 1978. A social justice approach to organizational evaluation.. Administrative Science Quarterly, 22: 272–292. |
| Библиографическая ссылка | Kraft, K. L. 1990. The relative importance of social responsibility in determining organizational effectiveness: Student responses.. Journal of Business Ethics, 10: 179–188. |
| Библиографическая ссылка | Kraft, K. L. and Jauch, L. R. 1992. The organizational effectiveness menu: A device for stakeholder assessment.. Mid-American Journal of Business, 7–1(Spring): 18–23. |
| Библиографическая ссылка | Magrath, A. J. 1986. When marketing services, 4Ps are not enough.. Business Horizons, May-June.: 44–50. |
| Библиографическая ссылка | Maister, D. H. 1985. The one-firm firm: What makes it successful.. Sloan Management Review, Fall: 3–13. |
| Библиографическая ссылка | Mott, P. E. 1972. The characteristics of effective organizations. New York: Harper and Row.. |
| Библиографическая ссылка | Nord, W. R. 1983. “A political-economic perspective on organizational effectiveness.”. In Organizational effectiveness: A comparison of multiple models. Edited by: Cameron, K. S. and Whetton, D. A. New York: Academic Press.. |
| Библиографическая ссылка | Parasuraman, A., Zeithaml, V. A. and Berry, L. L. 1985. A conceptual model of service quality and its implications for future research.. Journal of Marketing, 49: 41–50. |
| Библиографическая ссылка | Pennings, J. H. 1975. The relevance of the structural-contingency model for organizational effectiveness.. Administrative Science Quarterly, 20: 393–410. |
| Библиографическая ссылка | Pennings, J. M. and Goodman, P. S. 1977. “Toward a workable framework.”. In New perspectives in organizational effectiveness Edited by: Goodman, P. S. and Pennings, J. M. 146–184. San Francisco: Jossey-Bass.. |
| Библиографическая ссылка | Pfeffer, J. and Salancik, G. 1978. The external control of organizations: A resource dependence approach. New York: Harper and Row.. |
| Библиографическая ссылка | Price, J. L. 1972. The study of organizational effectiveness.. Sociological Quarterly, 13: 3–15. |
| Библиографическая ссылка | Price, J. L. and Mueller, C. W. 1986. Handbook or organizational measurement. Marshfield, MA: Pitman Publishing.. |
| Библиографическая ссылка | Quinn, R. E. and Rohrbaugh, J. 1983. A spacial model of effectiveness criteria: Towards a competing values approach to organizational analysis.. Management Science, 29(3): 363–377. |
| Библиографическая ссылка | Schmenner, R. W. 1986. How can service businesses survive and prosper?. Sloan Management Review, Spring: 21–32. |
| Библиографическая ссылка | Shostack, G. L. 1987. Service positioning through structural change.. Journal of Marketing, 51(January): 34–43. |
| Библиографическая ссылка | Steers, R. M. 1975. Problems in measuring organizational effectiveness.. Administrative Science Quarterly, 10: 546–558. |
| Библиографическая ссылка | Thompson, J. D. 1967. Organizations in action. New York: McGraw-Hill Book Company.. |
| Библиографическая ссылка | Uttal, B. 1987. Companies that serve you best.. Fortune December 7, : 98–116. |
| Библиографическая ссылка | Weick, K. E. and R.L. 1983. “The effectiveness of interpretation systems.”. In Organizational effectiveness: A comparison of multiple models. Edited by: Cameron, K. S. and Whetton, D. A. New York: Academic Press.. |
| Библиографическая ссылка | Woodward, J. 1965. Industrial organization: Theory and practice. London: Oxford University Press.. |
| Библиографическая ссылка | Yuchtman, E. and Seashore, S. E. 1967. A system resource approach to organizational effectiveness.. American Sociological Review, 32: 891–903. |
| Библиографическая ссылка | Zald, M. N. 1970. “Political economy: A framework for comparative analysis.”. In Power in organizations. Edited by: Zald, M. N. Nashville: Vanderbilt University Press.. |
| Библиографическая ссылка | Zammuto, R. F. 1982. Assessing organizational effectiveness. Albany, NY: State University of New York Press.. |
| Библиографическая ссылка | Zammuto, R. F. 1984. A comparison of multiple constituency models of organizational effectiveness.. Academy of Management Review, 9(4): 606–616. |
