A Time Analysis of a Technical Services Workflow in a Representative Library
Harrell, Jeanne; Gyeszly, Suzanne D.; Gomez, Joni; Harrell, Jeanne; Head of the Acquisitions Department, Sterling C. Evans Library, Texas A&M University; Gyeszly, Suzanne D.; Collection Development Coordinator for Social Sciences and Preservation, Sterling C. Evans Library, Texas A&M University; Gomez, Joni; Special Collections Cataloger, Sterling C. Evans Library, Texas A&M University
Журнал:
Technical Services Quarterly
Дата:
1992
Аннотация:
In September 1990, the Sterling C. Evans Library at Texas A&M university implemented the NOTIS acquisitions module. The cataloging, OPAC, circulation, and serials records functions were already operational. The researchers examined the changes in workflow by tracking 641 social science firm orders (excluding serials) to identify possible bottlenecks and unpredicted delays in the process from selection to availability to the library patrons. All of the orders were tracked for eight months, at which time the researchers analyzed the results. Initially, researchers noted that training, staff adjusting to changes in procedures, and new equipment resulted in processing delays. The continued lack of adequate equipment and high turnover in calaloging personnel had the greatest effect later in the study.
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