Relationship Marketing and Association Management
Ferguson, Jeffrey M.; Brown, Stephen W.; Ferguson, Jeffrey M.; Associate Professor of Marketing, College of Business and Administration, University of Colorado, Colorado Springs, CO, 80933-7150; Brown, Stephen W.; Professor of Marketing and Executive Director, Arizona State University, Tempe, AZ, 85287
Журнал:
Journal of Professional Services Marketing
Дата:
1991
Аннотация:
Executives of associations, clubs, and professional societies need to understand and utilize a marketing oriented approach to managing their organizations. Marketing is not just selling a product; it is the sensitivity and commitment to align the organization's purpose to satisfying its members. Associations' success depends on maintaining its current members, attracting new members, and invoking involvement. Since associations do not usually offer a "product," it is necessary that they concentrate on presewing and serving their membership through quality service. This paper explains the importance of implementing a marketing orientation as well as the value of improving marketing efforts for associations.
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