| Автор | Hampton, Gerald M. |
| Дата выпуска | 1993 |
| dc.description | The emphasis on providing quality service has become an over-riding concern of the 1980s. To date, most of the research has been on ways to classify, conceptualize and measure service quality in for-profit organizations. This paper reports the results of a study on service quality in a professional service, higher education. The report uses the notion of gaps as presented in the Parasuraman, Zeithaml and Berry model of service quality. |
| Формат | application.pdf |
| Издатель | Taylor & Francis Group |
| Копирайт | Copyright Taylor and Francis Group, LLC |
| Название | Gap Analysis of College Student Satisfaction as a Measure of Professional Service Quality |
| Тип | research-article |
| DOI | 10.1300/J090v09n01_10 |
| Print ISSN | 0748-4623 |
| Журнал | Journal of Professional Services Marketing |
| Том | 9 |
| Первая страница | 115 |
| Последняя страница | 128 |
| Аффилиация | Hampton, Gerald M.; Professor and Head, Marketing and General Business, and College of Business and Administration and Ecnomics , New Mexico State University, Las Cruces, NM, 88003 |
| Выпуск | 1 |
