The Evaluation of Business Text Books: An International Perspective
Mehta, Subhash C.; Mehta, Sanjay S.; Aun, Beh Lip; Mehta, Subhash C.; Department of Marketing, National University of Singapore; Mehta, Sanjay S.; Department of Management and Marketing, College Of Business Administration, Sam Houston State University; Aun, Beh Lip; National University of Singapore
Журнал:
Journal of Professional Services Marketing
Дата:
1999
Аннотация:
ABSTRACTThis study explores the product attributes of text books and the teaching aids accompanying them that instructors expect in the books they prescribe for the students in the courses they teach. It also measures the perceived performance of the text and the instructors package they are currently using on the same criteria and obtains their overall satisfaction rating on this text. In addition, it explores the relative importance of the information sources professors use in the decision making process of the text books. Finally, the paper compares two alternative approaches as predictors of satisfaction, namely gap between expectation and perceived performance and performance measures by themselves. The paper thus identifies product attributes considered critical in text book selection, areas of strengths and weaknesses in the currently used texts, instructors' level of satisfaction with the choice and approach that better explains variation in satisfaction. Implications for authors, faculty members, and publishers are discussed.
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