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Meeting the Needs of the Elderly in the Financial Services Marketplace: An Empirical Analysis

Javalgi, Rajshekhar G.; Thomas, Edward G.; Rao, S. R.; Javalgi, Rajshekhar G.; James J. Nance College of Business Administration, Cleveland State University; Thomas, Edward G.; James J. Nance College of Business Administration, Cleveland State University; Rao, S. R.; James J. Nance College of Business Administration, Cleveland State University (Taylor & Francis Group, 2000)
Using Consumer Shopping Orientations to Improve Retail Web Site Design

Paden, Nita; Stell, Roxanne; Paden, Nita; College of Business Administration, Northern Arizona University; Stell, Roxanne; College of Business Administration, Northern Arizona University (Taylor & Francis Group, 2000)
Examining Client/Accountant Relationships: Rural versus Urban Consumer Selection Criteria

Tidwell, Paula M.; Weekes, David; Scott, Mark; White, Robert; Murphy, Alex; Tidwell, Paula M.; University of South Australia; Weekes, David; Charles Sturt University; Scott, Mark; Charles Sturt University; White, Robert; University of Southern Queensland; Murphy, Alex; University of South Australia (Taylor & Francis Group, 2000)
Improving the Satisfaction of C-Store Customers: Preferences for Potential Product Offerings

Lassk, Felicia G.; Lassk, Felicia G.; Department of Economics & Marketing, Gordon Ford College of Business, Western Kentucky University (Taylor & Francis Group, 2000)
Measuring the Service Quality of Retailers Distributing Technical Products with High Service Component: An Evaluation and Extension

Mehta, Subhash C.; Lalwani, Ashok K.; Han, Soon-Li; Mehta, Subhash C.; Department of Marketing, National University of Singapore; Lalwani, Ashok K.; School of Business, Temasek Polytechnic; Han, Soon-Li; Singapore Trade Development Board (Taylor & Francis Group, 2000)
Customer-Focus or Competitor-Focus? A Financial Services Example

Pleshko, Larry P.; Heiens, Richard A.; Pleshko, Larry P.; Curtin University of Technology, School of Marketing; Heiens, Richard A.; The University of Texas at Tyler, School of Business Administration (Taylor & Francis Group, 2000)
Emotional Labor and the Difficult Customer: Coping Strategies of Service Agents and Organizational Consequences

Bailey, Jeffrey J.; McCollough, Michael A.; Bailey, Jeffrey J.; University of Idaho, Department of Business, College of Business and Economics; McCollough, Michael A.; University of Idaho, Department of Business, College of Business and Economics (Taylor & Francis Group, 2000)
Consumers' Attitudes Toward Advertising by Accounting Professionals

Moser, H. Ronald; Colvard, Robert G.; Austin, M. Jill; Moser, H. Ronald; Middle Tennessee State University; Colvard, Robert G.; Middle Tennessee State University; Austin, M. Jill; Department of Management and Marketing, Middle Tennessee State University (Taylor & Francis Group, 2000)
Time for a Positive Change!

Winston, William J. (Taylor & Francis Group, 2000)
The Profit Impact of Consumer Complaint Solicitation Across Market Conditions

Estelami, Hooman; Estelami, Hooman; Graduate School of Business, Fordham University (Taylor & Francis Group, 2000)
Consumer-Based Strategic Planning in the Nonprofit Sector: The Empirical Assessment of an Arts Festival Audience

Garber, Lawrence L.; Dave, Dinesh S.; Evans, Michael R.; Garber, Lawrence L.; John A. Walker College of Business, Appalachian State University; Dave, Dinesh S.; John A. Walker College of Business, Appalachian State University; Evans, Michael R.; John A. Walker College of Business, Appalachian State University (Taylor & Francis Group, 2000)
Serving Multicultural Patients: Community Pharmacist Perceptions

Agrawal, Madhu; Agrawal, Madhu; Department of Pharmacy and Administrative Sciences, College of Pharmacy and Allied Health Professions, St. John's University (Taylor & Francis Group, 2000)
Major Leagues Sports Marketing in North America and Its Emergence Internationally

Chacko, Jacob M.; Wagers, Lee K.; Chacko, Jacob M.; University of North Dakota; Wagers, Lee K.; University of North Dakota (Taylor & Francis Group, 2000)
Service Quality Dimensions of Securities Brokerage Firms: What Customers Consider as Important

Lin, Xiaohua; Wei, Benjamin; Lin, Xiaohua; Penn State University; Wei, Benjamin; Elite Strong Growth Investment, Inc., City-based investment consulting firm (Taylor & Francis Group, 2000)
Market-Led Culture and Competitive Advantage: A Case of Siemens BCS UK Telecommunications

Thomas, Peter; Kelvin, Alex; Thomas, Peter; Siemens Business Communications Systems (BCS); Kelvin, Alex; Business School University of Hertfordshire (Taylor & Francis Group, 2000)
Ethics and Social Responsibility in Marketing

Gilbertson, Thomas F.; Gilbertson, Thomas F.; Baker College of Oswosso (Taylor & Francis Group, 2000)
Section 1706 Internal Revenue Code: Where It Came From and Where It Is Going (Independent Contractor Status for Professional Services)

Steele, Dorothy L. (Taylor & Francis Group, 2000)
The Influence of Top Management Team and External Environmental Characteristics on Market Orientation and Performance in Service Firms: A Test and Refinement of a Causal Model

Egeren, Marsha Van; Trinh, Hanh Q.; O'Connor, Stephen J.; Egeren, Marsha Van; University of Wisconsin-Green Bay; Trinh, Hanh Q.; School of Allied Health Professions, University of Wisconsin-Milwaukee; O'Connor, Stephen J.; School of Business Administration, University of Wisconsin-Milwaukee (Taylor & Francis Group, 2000)
The Development of Self-Directed Work Teams

Acampora, Andy; Boissoneau, Robert (Taylor & Francis Group, 2000)
Modified Importance-Performance Analysis: An Exposition and Illustration

Yavas, Ugur; Yavas, Ugur; East Tennessee State University (Taylor & Francis Group, 2000)

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Издательство Taylor&Francis: Recent submissions