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Outshopping: An Examination from a Motivational Perspective

Burns, David J.; Lanasa, John M.; Lackman, Conway L.; Burns, David J.; Youngstown State University; Lanasa, John M.; Duquesne University; Lackman, Conway L.; Duquesne University (Taylor & Francis Group, 1999)
The Evaluation of Business Text Books: An International Perspective

Mehta, Subhash C.; Mehta, Sanjay S.; Aun, Beh Lip; Mehta, Subhash C.; Department of Marketing, National University of Singapore; Mehta, Sanjay S.; Department of Management and Marketing, College Of Business Administration, Sam Houston State University; Aun, Beh Lip; National University of Singapore (Taylor & Francis Group, 1999)
Listening in Professional Services Sales

Bohn, Robert; Bohn, Robert; Department of Finance and Economics, Golden Gate University (Taylor & Francis Group, 1999)
Time for a Positive Change!

Winston, William J. (Taylor & Francis Group, 2000)
Deregulation of Telecommunication Services in the EU: Marketing Challenges and Strategies

Wijnholds, Heiko de B.; Wijnholds, Heiko de B.; Department of Marketing, School of Business, Virginia Commonwealth University (Taylor & Francis Group, 1999)
An Examination of Question Sequence Effects on Measures of Attitude and Related Variables

Spoden, Sharon A.; Teas, R. Kenneth; Spoden, Sharon A.; Starkey Laboratories, Inc.; Teas, R. Kenneth; Iowa State University (Taylor & Francis Group, 1999)
Client Newsletter Use by New Zealand Law Firms

Thomas, Art; Darroch, Jenny; Galvin, Wendy; Thomas, Art; Massey University; Darroch, Jenny; Massey University (Taylor & Francis Group, 1999)
Family Roles in the Selection of Schools in Multiracial Singapore: An Examination of Demographic Differences

Lalwani, Ashok K.; Mehta, Subhash C.; Tiong, Tan Chin; Lalwani, Ashok K.; School of Business, Temasek Polytechnic; Mehta, Subhash C.; Department of Marketing, National University of Singapore; Tiong, Tan Chin; Singapore Management University (Taylor & Francis Group, 1999)
Evaluating a Firm's Customer Service Department

Owens, Deborah L.; Hawes, Jon M.; d'Amico, Michael F.; Owens, Deborah L.; The University of Akron; Hawes, Jon M.; Fisher Institute for Professional Selling; The University of Akron; d'Amico, Michael F.; University of Akron (Taylor & Francis Group, 1999)
Consumer Involvement Differences Between Professional Services and Non-Professional Services

McColl-Kennedy, Janet R.; Fetter, Richard E.; McColl-Kennedy, Janet R.; Graduate School of Management, The University of Queensland; Fetter, Richard E.; College of Business, Butler University (Taylor & Francis Group, 1999)
Personality Predictors of Retail Employee Theft and Counterproductive Behavior

Kolz, Arno R.; Kolz, Arno R.; Department of Psychology, Manhattan College (Taylor & Francis Group, 1999)
Tourism and Cooperative Advertising: Do They Mix?

Pisierra, Valerie J.; McKinney, William B.; Chawla, Sudhir K.; Pisierra, Valerie J.; Universal Scientific Inc.; McKinney, William B.; Department of Finance, Angelo State University; Chawla, Sudhir K.; Department of Business Administration, Angelo State University (Taylor & Francis Group, 1999)
Professional Services Marketing: Does Understanding Your Customers Really Improve Sales?

Wymer, Walter W.; Zhu, Fay X.; Wymer, Walter W.; Christopher Newport University; Zhu, Fay X.; Christopher Newport University (Taylor & Francis Group, 1999)
An Examination of Students' Perceptions of a Situationally Described Career in Personal Selling

Harmon, Harry A.; Harmon, Harry A.; Central Missouri State University, Department of Marketing (Taylor & Francis Group, 1999)
Global Perceptions of Online Advertising

Chawla, Sudhir K.; Ellis, Jaime; Saluja, Arvinder S.; Smith, Mary F.; Chawla, Sudhir K.; Department of Business Administration, Angelo State University; Ellis, Jaime; Department of Business Administration, Angelo State University; Saluja, Arvinder S.; Department of Business Administration, Angelo State University; Smith, Mary F.; Department of Marketing, College of Business Administration, Georgia Southern University (Taylor & Francis Group, 1999)
Characteristics of Lawyers Portrayed in Television Advertising: The Effects of Preference, Client-Role and Advertisement Type

Trebbi, George G.; Hayes, Thomas J.; Walker, Mary; Trebbi, George G.; Xavier University; Hayes, Thomas J.; Xavier University; Walker, Mary; Xavier University (Taylor & Francis Group, 1999)
Leadership and Teams in the Marketing Environment

Gilbertson, Thomas F.; Gilbertson, Thomas F.; Baker College of Oswosso (Taylor & Francis Group, 1999)
Measuring the Affective Evaluations of Retail Service Environments

Turley, L. W.; Bolton, Dawn Langkamp; Turley, L. W.; Department of Economics and Marketing, Bowling Green College of Business Administration, Western Kentucky University; Bolton, Dawn Langkamp; Department of Economics and Marketing, Bowling Green College of Business Administration, Western Kentucky University (Taylor & Francis Group, 1999)
What Do Religion Scholars Say About Marketing? Perspectives from the Religion Literature

Cutler, Bob D.; Winans, William A.; Cutler, Bob D.; Cleveland State University; Winans, William A.; Cleveland State University (Taylor & Francis Group, 1998)
Service Quality and Relationship-Oriented Outcomes in the Hair-Care Services: An Analysis of Differences Between Males and Females

Shemwell, Donald J.; Yavas, Ugur; Bilgin, Zeynep; Shemwell, Donald J.; State University of West Georgia; Yavas, Ugur; East Tennessee State University; Bilgin, Zeynep; State University of West Georgia (Taylor & Francis Group, 1999)

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